Gojackpot CFD FAQ

How do I register an account?

Registration at Gojackpot CFD is quick and easy, taking less than 2 minutes to complete.

Registration Steps:

1. Click "Register" button
2. Fill in personal details
3. Verify email/phone
4. Set security preferences
5. Complete KYC verification

Requirements: 18+ years old, valid ID, Philippine resident

Register Now

How do I reset my password?

Password reset is available 24/7 through our secure system.

Reset Process:

1. Click "Forgot Password" on login page
2. Enter registered email
3. Check email for reset link
4. Create new password
5. Confirm password change

Security: Link expires in 1 hour for security

Reset Password

What is KYC verification?

KYC (Know Your Customer) verification is required for withdrawals and ensures account security.

Required Documents:

• Government-issued ID
• Proof of address (utility bill)
• Selfie with ID
• Proof of payment method

Processing: Usually completed within 24 hours

Verify Account

How do I update my account details?

Account details can be updated through your profile settings with verification.

Changeable Information:

• Email address
• Phone number
• Password
• Security settings

Verification Required: For name/address changes

Update Profile

What payment methods are available?

Gojackpot CFD supports multiple secure payment methods for your convenience.

Deposit Methods:

• Bank Transfer (Instant)
• GCash (Instant)
• PayMaya (Instant)
• GrabPay (Instant)
• Minimum: ₱200

All methods are secure and encrypted

Deposit Now

How long do withdrawals take?

Withdrawal processing times vary by method and verification status.

Processing Times:

• E-wallets: 2-4 hours
• Bank transfers: 4-24 hours
• First withdrawal: May take longer
• VIP members: Priority processing

Minimum withdrawal: ₱500

Withdraw Now

Are there any fees?

Gojackpot CFD prides itself on transparent pricing with minimal fees.

Fee Structure:

• Deposits: FREE
• Withdrawals: FREE (first 3 per month)
• Additional withdrawals: ₱50 fee
• Currency conversion: Market rate

No hidden charges

View Terms

Why was my payment declined?

Payment declines can occur for various reasons. Here are common solutions.

Common Reasons:

• Insufficient funds
• Bank security blocks
• Incorrect card details
• Daily transaction limits
• Account verification needed

Contact support for assistance

Get Help

What bonuses are available?

Gojackpot CFD offers various bonuses for new and existing players.

Current Bonuses:

• Welcome bonus: Up to ₱10,000
• Daily reload bonuses
• Cashback offers
• VIP loyalty rewards
• Seasonal promotions

View all promotions

Claim Bonus

What are wagering requirements?

Wagering requirements determine how much you need to bet before withdrawing bonus funds.

How it Works:

• Welcome bonus: 35x wagering
• Game contributions vary
• Slots: 100% contribution
• Table games: 10% contribution
• Time limit: 30 days

Example: ₱1,000 bonus × 35 = ₱35,000 wagering

Check Requirements

How long are bonuses valid?

Bonus validity periods vary by promotion type and terms.

Validity Periods:

• Welcome bonus: 30 days
• Reload bonuses: 7 days
• Free spins: 3 days
• Cashback: 14 days
• VIP rewards: 30 days

Check bonus terms for specific validity

View Bonuses

Why can't I claim a bonus?

Several reasons may prevent bonus claiming. Check these common issues.

Common Reasons:

• Already claimed similar bonus
• Account not verified
• Minimum deposit not met
• Country restrictions
• Bonus code expired

Contact support for clarification

Get Help

Games won't load - what should I do?

Game loading issues can usually be resolved with these simple steps.

Troubleshooting Steps:

1. Clear browser cache and cookies
2. Update browser to latest version
3. Disable browser extensions
4. Check internet connection
5. Try different browser

Still having issues? Contact support

Get Support

Which browsers are supported?

Gojackpot CFD supports all modern browsers for optimal gaming experience.

Recommended Browsers:

• Chrome (latest version)
• Firefox (latest version)
• Safari (latest version)
• Edge (latest version)
• Mobile browsers supported

Enable JavaScript and cookies

Test Compatibility

What internet speed do I need?

Stable internet connection ensures smooth gaming experience at Gojackpot CFD.

Minimum Requirements:

• Slots: 1 Mbps
• Live casino: 3 Mbps
• Sports betting: 1 Mbps
• Stable connection recommended
• Mobile data supported

Test your connection speed

Check Speed

Is there a mobile app?

Gojackpot CFD offers mobile-optimized web experience without requiring app downloads.

Mobile Features:

• Progressive Web App (PWA)
• Full game selection
• Touch-optimized interface
• Push notifications
• Add to home screen

Access via mobile browser

Mobile Site